Case study · Restaurant · Hell's Kitchen, New York

Lumen Dining & Rooftop

Lumen Dining & Rooftop is a restaurant in Hell's Kitchen, New York. F&K Consulting Group built the website, set up the Google profile, ran promotion and put a review system in place. The restaurant holds a 5.0 Google rating across 138+ reviews; spam reviews were flagged to Google and removed.

5.0★Google rating
138+Google reviews, all five stars
RemovedSpam reviews flagged to Google
Starting point

A rooftop restaurant in a crowded neighborhood

Lumen Dining & Rooftop sits in Hell's Kitchen, Manhattan — one of the most competitive restaurant markets anywhere. Being good is not enough there; people have to find you, trust what they see and book.

What we did

Website, Google profile, promotion, reviews

  • Website. Built for the restaurant, with the menu, hours and booking where a phone user expects them.
  • Google profile. Set up and maintained so searches for the neighborhood and the cuisine land on an accurate, photo-rich listing.
  • Promotion. Ongoing promotion to keep the restaurant in front of locals and visitors.
  • Review system. A simple, consistent way to ask guests for a review — every guest, no incentives.
  • Spam reviews flagged. Reviews that violated Google's policies were reported through Google's process and removed by Google.
Result

5.0 across 138+ Google reviews

Lumen holds a 5.0 Google rating across 138+ reviews. That is what a steady, honest review-ask system produces when the product is good: a rating that matches the room.

Rating as shown on Google at the time of writing. Shared with the owner's permission.

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